1. Eligibility for Return

You may request a return or exchange if:

  • You received the wrong item or the product is damaged during delivery

  • The item is defective or not as described

  • You notify us within 3 days of receiving the item

  • The item is unused, in its original packaging, and in resaleable condition

2. Items Not Eligible for Return

We do not accept returns on:

  • Used or installed parts

  • Electrical or electronic components

  • Items damaged due to incorrect installation or misuse

  • Customized or special-order items

3. How to Request a Return

To request a return or refund, please contact us:

📞 0347-7500719
 📧 alishantraderspvtltd@gmail.com

Please include:

  • Your order number or invoice copy

  • Reason for return

  • Photo or video proof (if the item is damaged or incorrect)

4. Refund Process

Once we receive and inspect the returned item:

  • Approved returns will be refunded via bank transfer, JazzCash, or EasyPaisa within 5–7 business days

  • If the issue is our mistake (wrong/damaged item), we’ll cover return shipping costs

  • If the return is due to buyer’s change of mind, shipping costs are non-refundable

5. Exchanges

We allow exchanges only if the item is:

  • In stock

  • Returned in original condition

  • Exchange is requested within the 3-day window

Shipping charges may apply for the new item.

6. Cancellations

Orders can be canceled before shipping. Once the item is dispatched, the standard return policy applies.

Need Help?

Contact our support team for any questions regarding returns, refunds, or product issues.

📍 Somian Bholo, PO Basirpur, Tehsil Depalpur, Okara
 📞 0347-7500719
 📧 alishantraderspvtltd@gmail.com